At Yuli Roamer, we strive to provide you with high-quality travel products. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:

1. Returns

  • Eligibility for Returns: You may return a product within 7 days of receiving your order, provided that the product is unused, in its original packaging, and in the same condition as when you received it.

  • Non-Returnable Items: We do not accept returns for products that have been used, damaged, or altered in any way, and items purchased on clearance or sale are final sale.

2. Refunds

  • Once we receive your returned item and confirm its condition, we will process your refund.

  • Refund processing may take up to 7–10 business days after the return is received and inspected.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with the following details:

  • Your order number

  • The reason for return

  • Photos of the product (if applicable)

4. Return Shipping Costs

  • You are responsible for the return shipping cost unless the item received is defective or damaged.

  • If you receive a defective or damaged product, we will cover the cost of return shipping and provide a replacement or full refund.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original product and place a new order.

6. Defective or Damaged Products

If you receive a product that is defective or damaged, please notify us within 48 hours of receiving your order. We will offer a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Email: [email protected]